Ei77 Privacy Policy —
Your Information Is Completely Secure

Welcome to ei77 — the trusted platform for millions of gaming enthusiasts across Bangladesh. Your privacy is not just a legal obligation to us; it is a core part of who we are.

This Privacy Policy ("Policy") applies to the ei77 website, mobile app, and all related services. By using any ei77 service, you are considered to have agreed to this Policy.

This Policy is written in plain language so you can easily understand what information we hold about you and how we use it. If you have any questions, feel free to reach out to our support team at any time.

Ei77 only collects information that is necessary to provide our services. The types of data we collect are detailed below:

• Sensitive information such as passwords is always stored in hashed (encrypted) form.
• Full payment card numbers are never stored on ei77 servers.
• Support chat records are retained solely for service quality improvement purposes.

Ei77 uses your information for the following purposes. We are committed to being fully transparent about each one:

• Account Creation & Management: For account registration, login, and account security.
• Payment Processing: To ensure safe deposits and withdrawals.
• Identity Verification: To prevent fraud and maintain legal compliance.
• Customer Support: To address your complaints and questions.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Security Assurance: To detect and prevent suspicious activity.
• Legal Obligations: To meet legal requirements and regulatory obligations.
• Service Improvement: To improve platform performance and user experience.

Ei77 never sells your personal information. However, in certain circumstances, limited data sharing may occur:

• Payment Processors: To process transactions with Mobile Banking, Nagad, Rocket, and banks — only the minimum necessary information.
• Identity Verification Service: With authorized third-party service providers for the KYC process.
• Security Partners: To detect fraud and ensure cybersecurity.
• Legal Authorities: Upon a valid court order or a lawful request from a government authority.
• Never sold to advertising companies or data brokers.
• No marketing company receives your information without your consent.

Whenever data is shared with a third party, that organization is contractually bound to uphold ei77's privacy standards.

Ei77 uses industry-leading security technology to protect your data. Our multi-layered security system keeps your information guarded at all times.

• 256-bit SSL/TLS Encryption: Banking-grade encryption on all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular security audits conducted by third parties.
• Firewall & DDoS Protection: Server-level intrusion prevention measures.
• Encrypted Storage: All sensitive data stored on our servers is encrypted.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.

Ei77's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience on the site.

Ei77 conducts KYC (Know Your Customer) procedures to comply with international financial regulations and prevent money laundering. This is not just a legal requirement — it also keeps your account secure.

• Documents submitted for KYC are stored on secured, encrypted servers.
• After verification is complete, copies of original documents are stored with the highest level of security.
• KYC data is used solely for verification purposes and is not shared unless required by law.
• KYC records are retained for a defined period after account closure due to legal obligations.

As an ei77 user, you have several important rights over your own data. We respect these rights and are committed to upholding them.

Ei77 does not retain your information indefinitely. A specific retention period is defined for each type of data:

Once the retention period expires, we securely destroy or anonymize your information so you can no longer be identified.

Ei77 strictly prohibits all services for users under 18. We take extra care to protect the data of minors.

• No one under the age of 18 is permitted to register on ei77.
• No information belonging to minors is knowingly collected or processed.
• Age verification is mandatory during the registration and KYC process.
• If we become aware that a minor's data has been collected, it will be deleted immediately.

Ei77 may update this privacy policy when necessary. We will always be transparent about any changes.

• Advance notice will be sent to your registered email for any significant changes.
• The date of the latest update will always be shown at the top of this page.
• Continued use of the service after any changes constitutes acceptance of the updated Policy.
• Previous versions of the Policy will be kept in our archive.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team.

• Email: [email protected]
• Live Chat: 24/7 support via the live chat button on the website.
• Response Time: 24 hours for general inquiries, 30 business days for data requests.